Insights At Work—The Aon Talent, Rewards, and Performance Blog

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Engagement Score: Should It Just Be Another KPI?

09 Mar 2018  by   Charyl Lee Jia Jin

The way organisations define ‘engagement’ can greatly influence the outcomes they derive. Increasingly, we see organisations setting engagement score as a KPI on their managers’ scorecards. But this leads managers to view engagement as an end in itself, rather than a means of achieving greater productivity and business performance. Why this is bad for business? Read on to find out.