DHL Express, Marriott International, McDonald’s UAE, and Procter & Gamble Near East were amongst the organisations named as Aon Best Employers Middle East in 2016. The flagship study revealed that the average employee engagement rate for Best Employer Middle East organisations last year was 85%—significantly higher than the market average of 61%. So, what are these organisations doing right?
While leaders have a critical role to play in employee engagement, the study demonstrates that managers are the ones who hold the key as their effectiveness serves to drive a high performance culture in the organisation. Employees at Best Employer organisations describe their manager as someone who:
- sets clear expectations and goals
- provides the support needed to succeed
- holds people appropriately accountable for performance
- encourages and motivates subordinates to do their best
- provides valuable feedback throughout the year that allow performance improvement
- recognises efforts and results
As a result, these organisations can identify a clear correlation between employee engagement levels and actual business performance—including the areas of customer satisfaction, operating margins, sales, and total shareholder returns.
5 Ways to Develop Quality Managers
Aon Best Employers have successfully created a workplace experience that does not just revolve around pay, but rather around a robust and comprehensive employee value proposition centred around empowering their managers.
- Equip managers to drive careers, by coaching them on providing career advice to their teams.
- Develop engaging leaders by offering managers effective feedback on how their leadership styles influence the team.
- Build a strong leadership pipeline by structuring succession planning programmes to support employees’ career development in the organisation.
- Hold managers accountable for their teams’ engagement levels by measuring and rewarding them on their people management quality.
- Develop future leaders from among high potential talent, by increasing their access to and interaction with senior executives (shadowing).
By focusing on the development of their managers, these organisations are developing brand ambassadors as well. In the Middle East, 90% of employees at Best Employers would recommend their organisation to someone looking for a job. In addition, 86% believe their leadership has a clear vision of the future, values the people, and strives for business excellence.
Through deliberate effort to engage with managers, Aon Best Employers are reaping the rewards of an engaged workforce.
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