Media room

Press releases—June/July 2016

2016 Employee Engagement Trends: Singapore Lags with Alarming Fall in Perception Scores among Millennials
Aon Hewitt partners with LinkedIn to announce Best Employers China 2016
Aon Hewitt announces 7 Best Employers in Hong Kong
Aon Hewitt partners with Sasin to announce 7 Best Employers in Thailand
 

2016 Employee Engagement Trends: Singapore Lags with Alarming Fall in Perception Scores among Millennials

  • Sharp fall in millennial perception scores for key engagement drivers, including talent practices and diversity & inclusion

  • Overall APAC engagement scores rise by 5pts. but Singapore still behind at 3pts.
     

SINGAPORE, 30 JUNE 2016 – Perception scores among millennials fell by an alarming 5 points in the area of ‘talent & staffing’—which refers to the talent attraction, promotion, and retention practices of an organisation, as well as its ability to allocate appropriate and adequate resources to get the job done, according to the 2016 Trends in Global Employee Engagement study by Aon Hewitt, the global talent, retirement, and health solutions business of Aon plc (NYSE: AON).
 
 
Perception scores for the same demographic also fell by 5 points in terms of diversity & inclusion, and by 3 points in autonomy as well as work-life balance.
 
Millennials—those born between 1979 and 2000—are the largest generation in the Singapore workforce today. There are 1.2 million millennials in the island state, or 22 percent of resident population. As their career expectations and aspirations grow more demanding, Singapore employers face great pressure to take urgent action to engage with this significant proportion of the workforce.
 
Overall, employees in Singapore are less engaged this year than their Asia Pacific counterparts. While engagement scores rose from 60 percent in 2014 to 65 percent in 2015 across Asia Pacific, the score in Singapore rose by only 3 points—from 60 percent to 63 percent.
 
Asia Rising
The news gets better when looking out to the rest of Asia. Anchored by two massive economies in China and India, employee engagement over the last year has risen the most in these high-growth markets—8 points in China, 5 points in India, and a whopping 13 points in the Philippines.
 
Stephen Hickey, Partner and Executive Sponsor, Employee Engagement Practice—Asia Pacific, Middle East & Africa, Aon Hewitt said: “More and more companies in Asia are focusing on the overall employee experience, rather than just pay and benefits. This is reflected in the continuous investments and improvements in HR practices that lead to a more positive and productive work experience. The slowing of growth in markets such as China has also meant less aggressive hiring. Employees prefer to stay at their organisation longer, so organisations must engage them actively.”
 
The study measures employee engagement with a Say, Stay, Strive model.
 
In Asia:

  • For the “Say” dimension, which measures whether employees say positive things about the organisation and act as advocates, scores rose by 3 points.

  • For the “Stay” dimension, which measures employees’ intent to stay at the organisation for a long time, scores also rose by 3 points.

  • For the “Strive” dimension, which measures whether employees give their best efforts to help the organisation succeed, rose by 5 points.

Improving Engagement in a Time of Volatility
For organisations to succeed in a time of volatility, executives and managers must optimise the employee experience like never before.
 
Gitansh Malik, Regional Leader—Aon Best Employers Asia Programme, Aon Hewitt, said, “Engagement gets affected due to an employee’s lack of visibility on his career path in the organisation. This is why it’s not enough to just have performance conversations once a year. Managers must communicate a vision around how team members can transform their careers and grow in the organisation. According to the Aon Best Employers 2015 study, 67 percent of Best Employers in Singapore coach their managers on how to have effective career conversations, compared to the market average of 29 percent. As a result, Aon Best Employers in Singapore record employee engagement scores 21 points higher than the market average. This delivers direct impact on business performance, with 25 percent stronger growth in earnings and 58 percent higher growth in profits than the market average.”
 
This creates an urgent need for organisations to employ what Aon Hewitt calls “continuous listening”—or gathering feedback and taking action across the entire employee life cycle, from pre-recruitment to exit.

  • Solicit feedback from candidates about the recruitment process regardless of whether or not the candidate gets a job offer.

  • Introduce an on-boarding survey for new employees.

  • Replace or augment annual engagement surveys with quarterly or monthly pulse surveys.

  • Conduct exit interviews to understand why an employee is leaving, and their willingness to be recruited by the organisation again in the future.

Leaders must listen to what employees are saying about the organisation and act on the messages by having clarification conversations with employees, and making improvements based on appropriate feedback.
 
About the 2016 Trends in Global Employee Engagement Study
Every year, Aon Hewitt measures employee engagement for more than 1,000 organisations around the globe. This study has been conducted using data from more than three million employee responses in 2014 and more than four million responses in 2015. The responses come from organisations with fewer than 100 employees to the most complex organisations with hundreds of thousands of employees, across more than 60 industries.
 
Using the Aon Hewitt Engagement Model (Say, Stay, Strive), the study garners employee responses on a series of items to determine how engaged or disengaged someone is. This study also measures 15 dimensions critical to having an effective workplace: Employee Value Proposition (EVP), Reputation, Career Opportunities, Collaboration, Diversity & Inclusion, Empowerment/Autonomy, Enabling Infrastructure, Learning & Development, Manager, Performance Management, Rewards & Recognition, Senior Leadership, Talent & Staffing, Work Fulfilment, and Work Life Balance.
 
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Aon Hewitt partners with LinkedIn to announce Best Employers – China 2016

Best Employers in China are adapting now to the future.
 
CHINA, 16 June 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has partnered with LinkedIn, the world’s largest professional social network, to announce the Aon Hewitt Best Employers – China 2016.
 
Aon Hewitt has 16 years of experience in conducting Best Employers research. The research provides insight into how organisations can create real competitive advantage through people and explores what makes a workplace of choice. Providing a valuable reference for companies on their own journey to becoming Best Employers, the research is consistently looked upon as the most comprehensive and authoritative programme on employer branding across Asia Pacific.
 
Since 2015, Aon Hewitt has collaborated with LinkedIn to identify the best employers from the perspectives of “attraction to external candidates” and “perception by internal employees” which covers Employer Brand, High Employee Engagement, High Performance Culture, and Effective Leadership. Leveraging Aon Hewitt’s professional assessment tools and the big data acquired through LinkedIn’s platform, this year the Best Employers research covered a variety of industries, such as finance, real estate, hotel, manufacturing, and pharmaceuticals.
 
“China’s economic growth is slowing down and the economy is facing great challenges during its ongoing transformation. The Aon Hewitt Best Employers awardees are those that have been making long-term investments in human capital as a core activity, despite economic rises and falls. They have a clear vision of their employee value proposition, integrating it into every part of their human resources management. They also provide consistent working experiences to employees by making concrete plans and keeping promises,” said Klaus Liu, Aon Hewitt Global Senior Partner and Chief Executive Officer of Greater China.
 
“Those enterprises showcase their mission and address social responsibilities. This enables firms to build the needs of a new generation of staff for meaningful accomplishments right into their employer brands. In the era of ubiquitous mobile internet, Aon Hewitt Best Employers are more concerned with innovation than at any other time, and are integrating it into the construction of enterprise culture and leadership-development. They are the ones who will maintain their cutting-edge by demonstrating foresight, changing with the times and focusing on the future,” he said.
 
Listed alphabetically, the organisations recognised as Aon Hewitt Best Employers – China 2016 are:

Company Award
AIA China Best Employer
Bayer (China) Limited Best Employer
DHL Sino trans International Air Courier Ltd. Best Employer
Infinitus (China) Company Ltd Best Employer
McDonald’s (China) Co. Ltd. Best Employer
MSD China Holding Co., Ltd Best Employer
Novartis Group (China) Best Employer
Pfizer China Best Employer
Taikang Life Insurance Co., LTD. Best Employer
The Ritz-Carlton Hotels, China Best Employer
Marriott International, China Best Employer (through the Global programme)
 
In addition, two companies received Best Employer Special Awards:
 
Company Special Award
NINGBO FOTILE KITCHENWARE CO.,LTD. Learning Pioneer
Estee Lauder (Shanghai) Commercial Co., Ltd. Best Employer for Women
 
New talent strategies and employee engagement are required to motivate employees’ potential and help cope with the challenges of the future. The most noticeable trends that emerged in this year’s Best Employers - China 2016 research included:
 
High Employee Engagement
  • Career opportunity, rewards and recognition, performance evaluation remain the top driver for engagement improvement.
  • Best Employers are more likely to take actions to continuously improve employee engagement, and all the Best Employers this year clearly state that they would train the management in carrying out their action plan to improve employee engagement.
Compelling Employer Brand
  • Credibility received the highest score among Best Employers when compared with company reputation and internal employee brand. (93% in 2016 and 86% in 2015)
  • The gap between the CEO and HR perspective on employee value proposition has significantly narrowed. (39% in 2016 and 68% in 2015)
Effective Leadership
  • The leadership of Best Employers is still much higher than the market average.
  • Best Employers leverage more opportunities for external training for leadership cultivation and pay more attention to frequent interaction with senior management employees.
High Performance Culture
  • 91% of Best Employers regard employees’ feedback as the most important measurement for effective performance management.
  • CEOs in Best Employers expect HR functions to guide and develop team members as the first priority, in addition to providing training, tools, resources and evaluating the engagement level of employees.

“In contrast with the challenging business environment, local companies are booming and coming to realise the importance of building an employer brand. We see an increasing number of outstanding local companies embarking on the journey of employer brand building and showing good progress towards becoming Best Employers. During their development, fueled by globalization, they have adopted a people strategy as a key competitive differentiator to support and drive business growth. Becoming an Aon Hewitt Best Employer is not a destination but a path to a better future. This recognition is a platform to praise these excellent initiatives and share the best practices to further empower organisational vitality,” said Peter Zhang, Aon Hewitt Global Partner and Chairman of the China Best Employer Judging Committee.
 
David Yu, Vice President of LinkedIn China, shared more insights on Best Employers. “Nowadays, as Chinese enterprises accelerate their progress towards globalisation and experience industry convergence driven by the Internet Plus, significant change is taking place within the workplace in China. More enterprises are adopting a more flexible organisational structure and employing a diversified workforce in terms of the age, cultural backgrounds and skill sets. We are pleased to see that a growing number of Chinese employers are letting go of traditional models and embracing innovative methods and technologies to attract and retain talent by leveraging social recruiting, employer brand building and big data insights. Changes bring solutions and improve performance. LinkedIn China's partnership with Aon Hewitt aims to help Chinese employers speed up this transition, to enhance their corporate brand image from within and drive talent-oriented business innovation.”

 

Aon Hewitt announces 7 Best Employers in Hong Kong

  • Best Employers in Hong Kong lead the way with 25 points higher engagement score than market average
  • Gen Y (those born from 1979 to 1990) engagement scores are 23 points higher for Best Employers, compared to market average
  • Best Employers achieve 19 percent higher growth in revenue
  • Three special recognitions also announced—Best Employer for Commitment to Engagement, Best Employer for Generation Y, and Best Employer for Women

HONG KONG, 15 July 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named seven organisations as Aon Best Employers – Hong Kong 2016.
 
Despite a challenging business environment, where 62 percent of CEOs identify critical skills shortage as well as poor availability and selection of talent in the external labour market as the top two key People Risks, Best Employers in Hong Kong have proven to be leaders in driving employee engagement to accelerate business results. On average, Best Employers scored 22 points higher than market average across employee engagement, employer brand, leadership, and high performance culture indices.
 
The Aon Best Employers in Hong Kong for 2016 are:

Organisation (listed alphabetically) Category
AIA International Limited Best Employer – Hong Kong
American Express International, Inc. Best Employer – Hong Kong
Baxter Healthcare Ltd Best Employer – Hong Kong
DBS Bank (Hong Kong) Limited Best Employer – Hong Kong
DHL Express Hong Kong Best Employer – Hong Kong
McDonald's Restaurants (Hong Kong) Limited Best Employer – Hong Kong
The Ritz-Carlton, Hong Kong Best Employer – Hong Kong


In addition, three organisations received special recognition:

 
Organisation Category
American Express International, Inc. Best Employer for Commitment to Engagement
The Ritz-Carlton, Hong Kong Best Employer for Generation Y
DBS Bank (Hong Kong) Limited Best Employer for Women
 

AIA Group, DHL Express Asia Pacific, and McDonald’s Asia High Growth and Foundational Markets were also named Aon Regional Best Employers for Asia Pacific 2016, while Marriott International, Hong Kong was named Aon Global Best Employer.
 
When asked about what stands out among this year’s Best Employers, Mary Yu, Head of Talent Solutions, Aon Hewitt Hong Kong, said: “Culture is the binding force between the what and the how, bringing together the aspirations of the workforce with those of the business. Best Employers actualise their culture by linking their employer brand promises to their core values in order to drive high performance. This empowers the organisation to deliver a culture that is easily embraced at all levels, and supports delivery of business outcomes.”
 
Tzeitel Fernandes, Managing Director, Aon Hewitt Hong Kong, added: “Business is changing at the speed of light, which creates new challenges in talent management. Talent expectations and aspirations are evolving with each generation, and more than ever, organisations must be adaptable to survive—and succeed.”
 
Fritz Yeung, Best Employers – Hong Kong Programme Lead, Aon Hewitt Hong Kong, added: “Best Employers realise that engagement levels are badly affected when employees don’t have visibility on their career path in the organisation. It’s no longer enough to have performance conversations just once a year, which is why Best Employers take the time to train their people managers to communicate a vision around how team members can transform their careers and grow in the organisation, as well as equip managers to communicate rewards effectively. As a result, Best Employers in Hong Kong record employee engagement scores 25 points higher than the market average—which delivers direct and positive impact on business performance, with 19 higher growth in revenue than the market average.”
 

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Aon Hewitt partners with Sasin to announce 7 Best Employers in Thailand

  • Best Employers in Thailand lead the way with 24 points higher engagement score than market average

  • Gen Y (those born from 1979 to 1990) engagement scores are 22 points higher for Best Employers, compared to market average

  • 89 percent of employees at Best Employers would recommend their company to someone seeking work, compared to the 68 percent market average

  • Advanced Info Services PLC named Best of the Best Employers

 
BANGKOK, THAILAND, 28 July 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named seven organisations as Aon Best Employers – Thailand 2016. Despite a challenging business environment, where 54 percent of CEOs identify People Issues (which includes rising salaries, an inadequate leadership pipeline, and poor availability and selection of talent in the external labour market) as a critical business challenge, Best Employers in Thailand have proven to be leaders in driving employee engagement to accelerate business results. Best Employers achieve 51 percent higher profit than market average.
 
The Aon Best Employers in Thailand for 2016 are:

Organisation (listed alphabetically)

Category

Advanced Info Services PLC

Best of the Best Employers

Advanced Contact Center Co., Ltd.

Best Employer – Thailand

American Express (Thai) Co., Ltd.

Best Employer – Thailand

McThai Co., Ltd.

Best Employer – Thailand

Mitr Phol Sugar Factory

Best Employer – Thailand

Phyathai 3 Hospital Co., Ltd

Best Employer – Thailand

Swensen's (Thai) Ltd.

Best Employer – Thailand

Toyota Motor Thailand Co., Ltd

Best Employer – Thailand


In addition, Mitr Phol Bio Fuel Co., Ltd. received special recognition as the Best Employer for Generation Y. Marriott International, Thailand was also named Aon Best Employer through the Global programme.
 
Dr. Adisak Chandprapalert, Managing Director, Aon Hewitt Thailand, said: “CEOs consistently rank people issues as a top challenge in their ability to create business value. Through the Aon Best Employers programme, HR and business leaders can create real impact by focusing on talent outcomes throughout the employee life cycle.”
 
Mr. Panuwat Benrohman, Partner, APACMEA Talent, Rewards & Performance, Aon Hewitt, added: “A significant part of driving employee engagement is delivering an exceptional employee experience all around. With users spending an average of 2.5 hours on their mobile devices daily, employees expect a consumer-grade experience from their interactions with their employers. Digital transformation in HR is no longer a luxury; it’s a necessity—and Best Employers in Thailand are well-positioned to do that.”
 
Ass. Prof. Siriyupa Roongrerngsuke, Ph.D., Associate Professor of Organization Behaviour, Sasin Graduate Institute of Business Administration of Chulalongkorn University, said: “Over Sasin’s 15-year partnership with Aon Hewitt, there has been a quiet revolution in the market—with an increasing number of Thai organisations participating and being recognised as Aon Best Employers. Once again, this year, all Aon Best Employers in Thailand have truly proven to be leaders in driving employee engagement.”

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