Media room

Press releases

Dr Menandro Sandoval appointed Aon Philippines Medical Director
​Aon Announces Five Best Employers in Indonesia for 2016 ​
Aon Announces Seven Best Employers in Singapore for 2016
Aon Announces Four Best Employers in Japan for 2016
Aon Hewitt Announces 4 Best Employers in Taiwan
Aon and TalentCorp Announce Ten Best Employers in Malaysia for 2016


Dr Menandro Sandoval appointed Aon Philippines Medical Director

Manila, 20 September 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has appointed Dr Menandro (Andro) Sandoval as Medical Director of Aon Philippines, effective 20 September 2016. With 20 years’ experience in the HMO and life insurance industries, in both strategic and operational roles, Dr Sandoval is uniquely qualified to take on this pivotal role. 

Prior to his current appointment, Dr Sandoval was First Vice President & Medical Director of Cocolife where he served as company physician, designing and executing health and well-being programmes with a focus on health promotion and prevention of chronic illnesses. He has served as company physician in numerous organisations and is a regular speaker at medical conventions and the Chairman of the Medical Services Committee at the Association of Health Maintenance Organisations (AHMOPI) since 2015. 

Research shows that the Filipino business process outsourcing (BPO) sector has overtaken India, with Manila currently the call centre capital of the world. (Source: Financial Times) The boom in the BPO sector comes with its own health issues. With more than 600,000 workers working as call centre operators, many of the industry’s workers, whose average age ranges from 26 to 28, do not exercise or eat healthily. An estimated two out of three employees in the BPO industry are also chain smokers and heavy drinkers. (Source: The Inquirer) This is compounded by the average BPO worker’s sedentary lifestyle and often antisocial work hours due to time zone differences to service mainly North American customers. 

These health issues impact upon productivity, employee engagement and talent management metrics. Many BPO employers face the challenge of balancing cost-saving needs along with escalating medical inflation in Asia, along with competition for key talent. For many companies, containing the cost of insured benefits programmes is critical to managing business risk. 

Dr Sandoval will be able to leverage his vast clinical experience in the corporate market to help companies to develop a comprehensive employee wellness programme that, in addition to organisational cost management goals, addresses employee engagement, talent management and productivity objectives.

Rowena Panes, Head of Health & Benefits of Aon Philippines, says, “Dr Sandoval’s appointment is a key strategic initiative designed to support our clients with his insights and vast reservoir of experience, to develop health risk interventions that are synergistic with their broader employee engagement, productivity and talent management objectives. Through our proprietary health analytics tool, Aon Pulse, Aon capitalises upon our deep health analytics capability to provide clients with a comprehensive understanding of key cost drivers within their HMO/medical programme, be it health risk or supply chain-related.”

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Aon Announces Five Best Employers in Indonesia for 2016 

• PT Telekomunikasi Indonesia, Tbk., BPJS Ketenagakerjaan, and PT Bank DBS Indonesia make the list for the first time.
• Best Employers in Indonesia led the way with a 25-point higher engagement score and with 2.6 times more highly engaged employees than market average.
• Best Employers in Indonesia achieved 37 percent higher profit than market average, even in these challenging times.


JAKARTA, INDONESIA, 6 September 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named five organisations as Aon Best Employers – Indonesia 2016. 

In this year’s challenging business environment, CEOs identified market factors and people issues as the top two challenges that impact their organisations’ ability to succeed. They also named rising salaries, critical skills shortage, and poor availability and selection of talent as the top people risks in Indonesia.

What are the top three drivers for employee engagement in Indonesia?

Aon Best Employers in Indonesia achieved 25 points higher engagement scores than the market average by standing out in these three areas:

1. Senior leadership: Employees at Best Employers are 1.3 times more likely to feel that senior leadership treats them as the organisation’s most valuable asset.
2. Career opportunities: Employees at Best Employers are 1.2 times more likely to feel their organisations offer excellent career opportunities compared to other strong performers in the market and industry.
3. Brand: Employees at Best Employers are 1.2 times more likely to feel that their organisation delivers on promises it makes to employees. 

How do Best Employers lead the way?

Best Employers in Indonesia understand the importance of strong organisational culture as the differentiator that drives employee engagement, and ultimately, sustained business results.

High Performance Culture
• 100% of Best Employers integrate promotion-linked goals into performance management (market average, 59%).
• 100% of Best Employers provide coaching to their managers on how to provide career advice to their teams (market average, 76%).
• 80% of Best Employers hold their managers accountable for their team’ engagement levels by linking managers’ performance ratings with employee engagement levels (market average, 65%).
• 80% of Best Employers measure and reward managers on their people management quality (market average, 59%).

High Employee Engagement
• Best Employers achieve engagement scores of 88% (market average, 63%).
• 100% of Best Employers have talent programmes targeted at Gen Y employees (market average, 59%).

Effective Leadership
• Best Employers develop engaging leaders, with 100% of Best Employer organisations providing effective feedback on how leadership styles influence the team (market average, 82%)
• 100% of Best Employers have formal mentoring programmes to develop an effective leadership pipeline (market average, 82%).

Compelling Employer Brand 
• Best Employers have great ambassadors, with 89% of employees saying they would recommend the organisation to someone looking for a job (market average, 66%)

The Aon Best Employers – Indonesia 2016 are:

Organisation Category
PT Telekomunikasi Indonesia, Tbk. Best of the Best Employers
BPJS Ketenagakerjaan Best Employer – Indonesia
PT Adira Dinamika Multi Finance, Tbk. Best Employer – Indonesia
PT Bank DBS Indonesia Best Employer – Indonesia
PT Birotika Semesta (DHL Express Indonesia) Best Employer – Indonesia


Marriott International – Indonesia is named an Aon Best Employer – Indonesia 2016 through the Global programme.

Three special recognitions were also given out:

Organisation Category
PT PP (Persero) Tbk Best Employer for Commitment to Engagement
Nu Skin Indonesia Best Employer for Generation Y
PT Bank DBS Indonesia  Best Employer for Women in the Workforce


Jeremy Andrulis, CEO Southeast Asia, Aon Hewitt, said: “From recruitment right through to exit, Best Employers in Indonesia employ talent strategies to drive business results. This includes agile and rapid delivery of HR services using cloud solutions as well as using technology for continuous listening—or gathering feedback and acting on it quickly—so that the workforce remains engaged throughout the employee life cycle.”

Lusi Lubis, Managing Director Indonesia, Aon Hewitt, said: “With the average employee spending 2.5 hours a day on mobile devices, HR is pressured to deliver a consumer-grade experience. HR transformation becomes more critical than ever, and Best Employers use digital tools to deliver exceptional employee experience and drive engagement.”

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Aon Announces Seven Best Employers in Singapore for 2016 

• DBS Bank, OCBC Bank, and Far East Hospitality make the list for the first time.
• National Kidney Foundation recognised in the newly-introduced special recognition category, Best Employer for Voluntary Welfare Organisation.
• Best Employers in Singapore led the way with a 27-point higher engagement score and with 2.1 times more highly engaged employees than market average.
• Best Employers in Singapore achieved 18 percent higher revenue and 11 percent higher profit than market average, even in these challenging times.


Singapore, 2 September 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named seven organisations as Aon Best Employers – Singapore 2016. 

In this year’s challenging business environment, CEOs continue to identify rising salaries and critical skills shortage as their top people risks in the market. This year, poor availability and selection of talent also arose as a top three people risk.

What are the top three drivers for employee engagement in Singapore?

Best Employers achieve 27 points higher engagement scores than the market average by standing out in these three areas:

1. Career opportunities: Employees at Best Employers are 1.3 times more likely to feel their organisations offer excellent career opportunities compared to other strong performers in the market and industry.
2. Senior leadership: Employees at Best Employers are 1.2 times more likely to feel that senior leadership treats them as the organisation’s most valuable asset.
3. Rewards and recognition: Employees at Best Employers are 1.3 times more likely to feel well-recognised and rewarded (beyond pay and benefits) for their efforts.

How do Best Employers lead the way?

High Employee Engagement
• Best Employers achieve engagement scores of 80% (market average, 63%).
• 78% of Gen Y employees at Best Employers feel confident of their future career opportunities in their organisation (market average, 55%).

Effective Leadership
• Best Employers develop engaging leaders, with 100% of Best Employer organisations providing effective feedback on how leadership styles influence the team (market average, 68%)
• 86% of Best Employers have formal mentoring programmes to develop an effective leadership pipeline (market average, 54%).

Compelling Employer Brand 
• 80% of employees at Best Employers believe their organisation delivers on its promises (market average, 61%).
• Best Employers have great ambassadors, with 84% of employees saying they would recommend the organisation to someone looking for a job (market average, 65%)

High Performance Culture
• 86% of Best Employers integrate promotion-linked goals into performance management (market average, 54%).
• 71% of Best Employers hold their managers accountable for their team’ engagement levels by linking managers’ performance ratings with employee engagement levels

The Aon Best Employers – Singapore 2016 are:

Organisation Category
The Ritz- Carlton, Millenia Singapore Best of the Best Employers
American Express Singapore Best Employer – Singapore
DBS Bank Best Employer – Singapore
DHL Express Singapore Best Employer – Singapore
Far East Hospitality Best Employer – Singapore
Mundipharma Best Employer – Singapore
OCBC Bank Best Employer – Singapore


Marriott International – Singapore is also named an Aon Best Employer – Singapore 2016 through the Global programme. In addition, American Express, DBS Bank, FedEx Express Asia Pacific, and The Ritz-Carlton Hotels and Resorts, Asia Pacific are recognised as Aon Regional Best Employers in Asia Pacific 2016.

Four special recognitions were also given out:

Organisation Category
FedEx Express Singapore Best Employer for Commitment to Engagement
American Express Singapore Best Employer for Generation Y
Berries World of Learning School (TCC) Pte Ltd  Best Employer for Small Medium Enterprise
National Kidney Foundation Best Employer for Voluntary Welfare Organisation


Jeremy Andrulis, CEO Southeast Asia, Aon Hewitt, said: “Critical skills shortage and poor availability of talent are the top people issues faced by CEOs in Singapore today. Best Employers focus on enabling talent strategies to drive business results across the entire employee life cycle, from pre-recruitment to exit. This includes agile and rapid delivery of HR services via cloud-based solutions as well as using technology for continuous listening—or gathering feedback and taking action regularly.”

Gitansh Malik, Regional Leader – Aon Best Employers Asia Programme, Aon Hewitt, said: “The average person spends 2.5 hours on mobile devices daily, and expects the same consumer-grade experience from their interactions with their employers as they do with their social networks. Through digital HR transformation, Best Employers are well-positioned to deliver an exceptional employee experience and drive engagement.”

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Aon Announces Four Best Employers in Japan for 2016 

• FedEx Express and Manulife Life Insurance Company among companies receiving prestigious recognition as Aon Best Employers – Japan 2016.
• Best Employers in Japan lead the way with 18 points higher engagement score than market average, and 1.8 times more highly engaged employees than market average.
• They also achieve 19 percent higher revenue than market average.


Tokyo, Japan, 26 August 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named four organisations as Aon Best Employers – Japan 2016.

In a challenging business environment, CEOs identified critical skills shortage, an inadequate leadership pipeline, and inability to retain employees as their top three people risks. However, Best Employers in Japan have demonstrated their excellence with engagement scores of 54 percent (market average, 36%) in conjunction with 19 percent higher revenue than the market average.

How do Best Employers lead the way?

• High Employee Engagement: 75% of Best Employers have talent programmes targeted to Gen Y (market average, 20%).
• Effective Leadership: 67% of Best Employers train their managers on how to handle career conversations (market average, 30%)
• Compelling Employer Brand: 55% of employees at Best Employers would recommend their organisation to someone looking for a job (market average, 32%).
• High Performance Culture: 92% of Best Employers measure and reward managers on their people management quality (market average, 40%). 

The Aon Best Employers – Japan 2016 are:

Organisation Category
FedEx Express Best Employer – Japan
Manulife Life Insurance Company Best Employer – Japan
Marriott International Japan Best Employer – Japan (through the Global programme)
Swiss Re Japan Best Employer – Japan (through the Global programme)


Mr. Steven Kusumi, Rep Director and President, Aon Hewitt Japan, says: “Talent retention is a key people challenge across Japan, while product and service innovation is a key business challenge. Best Employers are able to overcome these challenges by transforming employee experience. This includes rapid delivery of HR services via cloud based solutions."

Ms. Jee-Young Yang, Senior Consultant and Best Employers – Japan Project Manager, Aon Hewitt, says: “Japan is unique. At 36 percent, the average employee engagement level is lower than many other markets in Asia Pacific—however, it opens up opportunities for Best Employers to be creative in their employee engagement efforts through robust rewards programmes. There is also a strong focus on Gen Y, with Best Employers implementing talent programmes that prepare them to take on leadership roles.”

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Aon Hewitt announces 4 Best Employers in Taiwan

•    DBS Bank (Taiwan) Ltd. recognised as Best of the Best Employers in Taiwan
•    Best Employers in Taiwan lead the way with 15 points higher engagement score and 18 percent lower attrition than market average 
•    Best Employers achieve 21 percent higher growth in revenue than market average
•    100 percent of Best Employers have talent programmes targeted to Generation Y employees, compared to market average of 70 percent
•    Three special recognitions also announced—Best Employer for Commitment to Engagement, Best Employer for Generation Y, and Best Employer for Women


TAIWAN, 24 August  2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named seven organisations as Aon Best Employers – Taiwan 2016. 

Despite a challenging business environment, where CEOs identify inadequate leadership pipeline, critical skills shortage as well as inadequate capability of current leaders as the top three People Risks, Best Employers in Taiwan have proven to be leaders in driving employee engagement to accelerate business results. 

How do Best Employers lead the way?

• High Employee Engagement: Best Employers have an engagement score of 75 percent (market average, 60 percent) as well as 1.9 times more highly engaged employees than market average.
• Effective Leadership: 80 percent of Best Employers have formal mentoring programmes to develop an effective leadership pipeline (market average, 70 percent).
• Compelling Employer Brand: 74 percent of employees at Best Employers would recommend their organisation to someone looking for a job (market average, 60 percent).
• High Performance Culture: 80 percent of Best Employers coach their managers on providing career advice to their teams.

The Aon Best Employers – Taiwan 2016 are:

Organisation     Category
DBS Bank (Taiwan) Ltd. Best of the Best Employers
DHL Express Taiwan Best Employer – Taiwan
American Express International (Taiwan) Inc. Best Employer – Taiwan
Moxa Inc Best Employer – Taiwan
FedEx Express Taiwan Best Employer – Taiwan

In addition, three organisations received special recognition:

Organisation Category
FedEx Express Taiwan Best Employer for Commitment to Engagement
American Express International (Taiwan) Inc. Best Employer for Generation Y
DBS Bank (Taiwan) Ltd.  Best Employer for Women

Louis Yen, Managing Director, Aon Hewitt Taiwan, notes the focus Best Employers place on training their people managers: “Best Employers are conscious of the talent drought in the marketplace right now, so they focus on retaining the good ones they already have by guiding them along the leadership pipeline. 
It’s no longer enough to have performance conversations just once a year, which is why Best Employers take the time to train their people managers to communicate a vision around how team members can transform their careers and grow in the organisation. As a result, employees are clear about their career direction in the company—which, ultimately, results in higher engagement levels.”

Andy Leung, Engagement Leader, Aon Hewitt Taiwan, added: “With talent retention as a key people challenge in Taiwan, Best Employers have proven to be leaders in creating a unique, compelling and credible employee value proposition and delivering unique and meaningful experiences for employees. Best Employers are not afraid to embrace the digital world to transform employee engagement.”

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Aon and TalentCorp Announce Ten Best Employers in Malaysia for 2016 

•    Malaysian companies are rising to the challenge along with multinationals in terms of people practices.
•    Eco World Development Group Berhad, S P Setia Berhad, and Sunway Building Materials Group among the Aon Best Employers – Malaysia 2016.
•    Best Employers in Malaysia lead the way with 25 points higher engagement score than market average, and 3.5 times more highly engaged employees than market average.
•    They also achieve 33 percent higher revenue and 62 percent higher profit than market average.


KUALA LUMPUR, MALAYSIA, 25 August 2016 – Aon Hewitt, the global talent, retirement and health solutions business of Aon plc (NYSE: AON), has named ten organisations as Aon Best Employers – Malaysia 2016. 

Last year was a difficult one for Malaysian companies, with both financial results and engagement levels taking a hit. While market average engagement scores decreased from 60% in 2015 to 54% in 2016, engagement scores for Best Employers in Malaysia rose from 83% to 87%. At the same time, Best Employers also achieved 33 percent higher revenue and 62 percent higher profit than the market average.

How do Best Employers lead the way?

High Employee Engagement: 81% of Gen Y employees at Best Employers feel confident of their future career opportunities in their organisation (market average, 53%).
Effective Leadership: 86% of employees at Best Employers believe senior leadership treats them as the organisation’s most valued asset (market average, 57%).
• Compelling Employer Brand: 90% of employees at Best Employers would recommend their organisation to someone looking for a job (market average, 64%).
• High Performance Culture: 85% of managers at Best Employer organisations meet employee needs (market average, 68%).

The Aon Best Employers – Malaysia 2016 are:

Organisation Category
Eco World Development Group Berhad Best of the Best Employers
AbbVie Sdn. Bhd.  Best Employer – Malaysia
American Express (Malaysia) Sdn. Bhd. Best Employer – Malaysia
DHL Express Malaysia Best Employer – Malaysia
FedEx Express Best Employer – Malaysia
OCBC Bank (Malaysia) Berhad Best Employer – Malaysia
S P Setia Berhad Best Employer – Malaysia
Starbucks Coffee Malaysia Best Employer – Malaysia
Sunway Building Materials Group Best Employer – Malaysia
Marriott International, Malaysia  Best Employer – Malaysia (through the Global programme)

Six special recognitions were also given out:

Organisation Category
American Express (Malaysia) Sdn. Bhd. Best Employer for Women
S P Setia Berhad Best Employer for Commitment to Engagement
DHL Express Malaysia Best Employer for Commitment to Employer Brand 
First Solar Malaysia Sdn. Bhd. Best Employer for Gen Y
Great Eastern Life Assurance (M) Bhd Best Employer for Commitment to Effective Leadership
Starbucks Coffee Malaysia Best Employer for Commitment to High Performance Culture


Prashant Chadha, Managing Director, Aon Hewitt Malaysia, said: “Best Employers do well to empower results through their people. They focus on building a unique and credible employee value proposition by embracing the advances in digital technology to deliver new and meaningful employee experiences and using data and analytics to achieve the best talent outcomes. And by creating experiences that deliver positive impact on engagement levels, Best Employers in Malaysia are also reaping benefits from a financial standpoint—in spite of the challenging business environment.” 

CEO of TalentCorp, Puan Shareen Shariza Dato’ Abdul Ghani added: “The rise in technological capabilities has impacted the way employees view the workplace and for an organisation to progress and contribute meaningfully to Malaysia’s high-income aspirations, it is imperative for employers to be in tune with the needs of their talent. The Aon Best Employers – Malaysia programme celebrates the excellence and outstanding achievements of employers who attract and retain talent through innovative practices and a conducive work environment.”

Gitansh Malik, Regional Leader – Aon Best Employers Asia Programme, Aon Hewitt, concluded: “Employee expectations are evolving, especially with the Gen Y and millennial workforce. This makes it more challenging than ever for leaders to keep employees engaged. Organisations that excel in this area are the ones that provide a consumer-grade experience by utilising digital HR technology throughout the employee life cycle—which is exactly how Best Employers in Malaysia are differentiating themselves.”

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